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Best Buy - Geek Squad Support Ticket - Help with Echo Smartpen

Best Buy - Geek Squad Support Ticket

Help with Echo Smartpen

Created By: xMephiles's Picture xMephiles Last Reply: xMephiles's Picture xMephiles
Priority Level: [High] Status: [Open]
Created: 3 years ago Last Updated: 2 years ago
Department: N/A Replies: 0

I just wanted to know if I took my laptop and echo smartpen over to geek squad, will they able to help me with my echo smartpen 8GB pen? I submitted a ticket and chatted with a livescribe agent but nothing seems to be working on their part. So my computer seems not to be able to read the pen anymore and I don't know what to do from this point on. I have four USB cables but the echo desktop software isn't able to detect the pen but my laptop still sees it as connected, I do not know why this is so. My laptop is an Asus laptop...I don't know any other info of it as it was given to me by someone.


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