Best Buy - Geek Squad Complaint
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reservation to repair cell phone/part given to some other customer
called to make an appointment to repair a cracked cell phone screen they made a reservation for 4pm. 4pm comes and we drop the phone off, they CHARGE MY CREDIT CARD $264.98 for the phone to be fixed in 2 hours. An hour in we are in a town almost 2 hours from our home just hanging around waiting on the phone when we get a call from Geek Squad stating that they used the part for a phone in front of ours and they will order a part to fix our screen but it won't arrive for 2 more days "HOPEFULLY". I asked why they would make a reservation and then use the part for another customer, they say its never been an issue before, a reservation doesn't guarantee the part will be available. The sales guy Agent Mena says " Well you might as well leave it here now since we are the only ones who fix these phones for two states, people come here from North Carolina", now we are in Pennsylvania and i find it hard to believe that I am the first person this has happened to, or that someone hasn't half kicked the crap out of the staff if they drove from several states away to be told this garbage! I told them refund me and I'll buy a new phone, they have poor business practices, and legally shouldn't be able to charge a credit card for a service they agree to fix in 2 hours and then change the terms of the repair to 2 days or more, what a bunch of scammers!
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Review Rating: 1 out of 5
Reviewed By: tream52
Company: Best Buy - Geek Squad
Date Added: 11 months ago
Company Location
2865 Concord Road
york, Pennsylvania 17402
Phone: 717-840-4530
york, Pennsylvania 17402
Phone: 717-840-4530
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