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Best Buy - Geek Squad Complaint - laptop repair - hewlett packard lap top
Best Buy - Geek Squad Complaint

Best Buy - Geek Squad Complaint

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laptop repair - hewlett packard lap top


this is such a scam-if I could give it ten angry/sad/frustrated faces, i would. I bought a new laptop from Best Buy and was offered the geek squad protection which came with service for two computers. I took advantage of the offer and asked the geek squad to check out an error popup on my old laptop. They checked it out and I was informed that the fan on the laptop was overheating. they asked if I wanted it repaired and I stupidly agreed to repair it. its been six weeks and a comedy of errors that's mind boggling. the fan diagnosis morphed into a bad hard drive which I paid for and then I was told the replaced hard drive didn't come with an operating system but the old OS was not taken off the old hard drive because whoever installed it forgot. then a new OS was installed courtesy Best Buy (wink, wink) but I have to purchase a media system or something like that in order for the installed OS to work. All this information delivered in a roundabout way courtesy rude and plain incompetent service people. needless to say, the whole experience has been very frustrating and inconveniencing. lesson learned- stay away from these people unless you are in need of a headache. very disappointed and not sure what to do to get a resolution. btw, don't ask me to speak to a manager. they are unresponsive and very unhelpful


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