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Best Buy - Geek Squad Complaint - The sale of damaged equipment - Compaq computer screen
Best Buy - Geek Squad Complaint

Best Buy - Geek Squad Complaint

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The sale of damaged equipment - Compaq computer screen


I found a laptop on line that was not available for shipping and also not available at any stores nearby me. There was a store however two states away that had some in stock so I got the stores phone number and called them. I spoke with a manager who informed me that they had nine in stock so I asked if he would put one to the side for me because they are hard to find, he agreed. About three hours later my son arrived at the downtown Chicago store to pick up the computer. They told him they had one left and it was unsealed and resealed my the store's Geek department because it had been optimized. I informed them that I did not want one optimized but they said it was all they had. Reminder I asked them to put on to the side for me. While on the phone I provided my credit card number this was a special request because the store manager wanted me to fax copy of it. I have had identity theft and thought that to be a bad idea. My son left the store laptop in hand he went home and reopened the box to find the computer screen cracked. He immediately went to a Best Buy that was local who informed him to go back where he purchased it from 45 minutes away and that they would replace it. He also called the Best Buy customer service line who told him to do the same. So he contacted the store in which he picked it up and they told him yes come on in and we will take care of it. So the next day that is what he did. When he arrived at the store they

went and lo and behold got a new box out and started to process the transaction. Obviously the open box they gave me the first time was not the last box. When suddenly a young girl emerged and asked what they were doing and they told her. She said no they were not exchanging it because my son was the one who broke it. Where this accusation came from in unknown but she would not hear or consider any other possibilites including the fact we originally purchase a previously opened box. She was rude and inconsiderate and so my son had no choice but to leave with the broken computer. Now 400.00 dollars later and being accused of being a liar here I sit with a useless laptop that apparantly Best Buy could care less about. Furthermore the identity theft I was concerned about was later exaggerated by the fact they left my name credit card number and phone number laying on the counter while they searched around the store unprotected from other customers. Then to boot they insisted that my son sign the purchase slip for the credit card even though it was not his card. Another fact of being unprotected by Best Buy. So currently we are in the tug of war of who is right and who is wrong I am losing that battle because Best Buy is bigger than I. And they have my payment already. Meanwhile here I sit feeling quite violated that the hard earned money I make just got eaten up by a major corporation who cares less about me. Oh except for the offer they gave me to turn in my brand new computer for 100.00 towards a new one. The maker of the computer which I also called said the store was responsible as well because the box had been previously opened. According to Best Buy they repack dual control. But for a store that doesn't protect customer information I find that questionable. I guess they picked my box for me didn't they?


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