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Best Buy - Geek Squad Complaint - Non-repairable warranted washer
Best Buy - Geek Squad Complaint

Best Buy - Geek Squad Complaint

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Non-repairable warranted washer


No working washer - 3 weeks and counting. Our call for warranted service was ignored. After follow up, Geek Squad finally got random subcontractor out. He said it was unrepairable. Not hearing anything for a week, I called Geeks. No information. Subcontractor said he couldn't get a hold of a real person to submit his report so he sat on it. 20 calls and 10 hours on the phone trying to get help, still no help. In the end, we finally learned no report was submitted, so no fix or replacement. I begged subcontractor to submit his report - still no fix or replacement. Still waiting. Would rather pay for new washer than deal with this organization again. Awful awful support.


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