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Best Buy - Geek Squad Complaint - Installation Services - television
Best Buy - Geek Squad Complaint

Best Buy - Geek Squad Complaint

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Installation Services - television


My recent experience with Geek Squad was poor at . In the past, I would recommend them to others and sung their praises. However, they recently came to perform installation services. At which point I was told about several services, (post item, services purchase and consultations to ensure they could perform work), that they don't provide.

Once they outlined what was needed to complete work, I was assured that all I needed to do was contact the install agent to reschedule. The install agent promised that he would complete the job even if he had to work a bit late. Once I had dates on the items that I needed to address, I contacted the agent to advise so he could plan in advance and not feel pressured at a moments notice. He asked for that I call him on Monday after 10am and he would work to schedule me. I contacted his on the specified day/time via phone and subsequent text. His response was that he would contact me the next day. He did not. I reached out mid-morning. He responded stating he had a job and would advise later in day. Late afternoon, he sent a message to determine when I'd be available at which point I responded. He replied back with a msg that made no sence/was not clear. I responded with an inquiry and he never responded. I proceeded to call geek squad for assistance, but the appointment was locked and they could not schedule until the agent released. They emailed and called rep and told me they or he would call me. Two days later, no call. I called Geek Squad back and the item was open to schedule. I asked to speak with a manager to discuss my customer service concerns. I was told that a note would be put in the system to call me ASAP. No call. I would not recommend geek squad. The agent knew my frustration level, assured follow up to assist and then proceeded NOT to follow through.


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