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Best Buy - Geek Squad Complaint - Geek - Frigidaire Stack Washer/Dryer
Best Buy - Geek Squad Complaint

Best Buy - Geek Squad Complaint

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Geek - Frigidaire Stack Washer/Dryer


I called Geek Squad to repair a Frigidaire stack washer/dryer unit I'd purchased from Best Buy. When making arrangements for a service call, I told the phone agent that the washer/dryer is tucked in a corner of a laundry area and will be difficult to get at. She said she would note that on the service request. Now we fast forward to the day of the scheduled service and the technician calls me first thing in the morning to confirm the time. He was rude and abrupt when asking questions about warranty, the problem, etc. When he asked if I'd looked behind the dryer for something, I reminded him that unit was pushed into a corner. He THEN told me they (Geek Squad) can't pull the unit out, that I have to hire some to do it! Who ever heard of an appliance repairman who doesn't pull an appliance away from the way to service it, whether it be a stove, frig or washer. So, I've wasted four days waiting for this service, unable to use my dryer, and now have to start from scratch to find another repair service.


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Comments


swedefinn says: (8 years ago)
 0
UPDATE. Geek Squad sent a guy out after all and he was able to access the dryer via a panel in the front. The problem was clearly visible then -- the dryer vent hose had come loose. He taped it back together and all was well. He didn't have to pull the washer/dryer unit out after all.




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