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Best Buy - Geek Squad Complaint - GEEK SQUAD SERVICE-HORRIBLE
Best Buy - Geek Squad Complaint

Best Buy - Geek Squad Complaint

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GEEK SQUAD SERVICE-HORRIBLE


I HAD AN APPOINTMENT FROM 8-12 NOON ON SUNDAY, THE GEEK SQUAD DIDNT SHOW UP, WHEN I CALLED CUSTOMER SERVICE THEY TOLD ME THEY WERE OVERBOOKED. NO ONE CALLED TO INFORM ME THEY WOULDNT SHOW UP. CUSTOMER SERVICE SAID SOMEONE WOULD BE AT BETWEEN 3-4, NO ONE CAME OUT. A TECH CALLED AT 5PM, TO RESCHEDULE THE SERVICE. I TOLD THEM TO NOT BOTHER I AM GOING TO CANCEL THE SEVICE AS MY I DIDNT WANT TO WASTE ANYMORE TIME OR EFFORT FOR A COMPANY THAT DOESNT TAKE CUSTOMER SERVICE SERIOUSLY.


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Comments


Dontusegeeksquad says: (8 years ago)
 0
I am scheduled today for an appointment between 8-12pm with the Geek Squad and I called at 10am to confirm and was told that I was showing up in their system as rescheduled. I was not called or informed in any way about this. I complained to everyone and his brother at the company and to no avail did I get my service for the scheduled time I paid for a week ago! I was only told that they can send someone out between 12-4pm. 12-4pm!!! what the #%$!@ ...I paid for the morning, so I could have my afternoon free to take care of my own business. If they call this a customer service then where is the customer in the equation. This is my first and last time I ever EVER use this service! DO NOT USE THE GEEK SQUAD EVER!!!!!!!!!!!!



datadavid says: (8 years ago)
 0
Concur on the poor servicee from Geek Squad but what do you expect from a Company that calls themselves the Geek Squad.




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