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Best Buy - Geek Squad Complaint - Don't trust 'geek' squad with files
Best Buy - Geek Squad Complaint

Best Buy - Geek Squad Complaint

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Don't trust 'geek' squad with files


Geek squad assistant blanked me by smugly telling me he was here to 'trouble shoot' after I went through the trouble of explaining the problems I had been having with my phone and it only reading my SD card sporadically.

I was trying to figure out if the problem was with my phone or with an SD card, so I had bought a different SD card to test it. He then walked off with my phone and both SD cards and went on to completely erase absolutely everything from my original SD card because he had mixed them up. When I told him he'd given me back the wrong SD card he just asked if I was sure, (they had completely different capacities and one was red/grey and the other black, so of course I was sure!) and then lied to me by assuring my files would still be on it. I have now tried everything to recover them but no luck, he did a fool proof job in erasing everything.

I usually never leave reviews but I am super angry. Not only did he cost my a ton of pictures and memories, but he made me feel like a fool for trying to figure out what was going on. Maybe he should have listened properly instead.


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