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Best Buy - Geek Squad Complaint - Damaged Mobile Phone - iphone 6
Best Buy - Geek Squad Complaint

Best Buy - Geek Squad Complaint

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Damaged Mobile Phone - iphone 6


I am really disappointed with the plan, I was promised when I purchased the plan that I would be given a brand new phone and I will be able to exchange it in any of the BestBuy stores, but it turns out that I get a used phone and I have to wait 10 business days until they exchange for me the damaged phone because I have to do the claim over the phone. Also, when I purchased the plan I wasn't told that I have to pay a $100 damage fee for any broken screens and I was charged that. After I completed the claim and paid the fees, I received a damaged phone from geeksquad and I will have to stay another 10 days until I received another phone, although I am not sure If I will receive a good phone or god knows if it is already damaged. I am so unsatisfied with this plan and for sure I will never recommend to anyone I know.


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