Best Buy - Geek Squad Reviews and Complaints

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Best Buy - Geek Squad Reviews

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  • laptop repair



    this is such a scam-if I could give it ten angry/sad/frustrated faces, i would. I bought a new laptop from Best Buy and was offered the geek squad protection which came with service for two computers. I took advantage of the offer and asked the geek squad to check out an error popup on my old laptop. They checked it out and I was informed that the fan on the laptop was overheating. they asked if I wanted it repaired and I stupidly agreed to repair it. its been six weeks and a comedy of errors that's mind boggling. the fan diagnosis morphed into a bad hard drive which I paid for and... More...
    (Repair Services)
  • Reciever



    If you are reading this it is because you are mad at best buy geek squad, I think they are the biggest waste of money and need to learn customer service. We have a pioneer receiver that we purchased in July 2013 and it already went out ,no sound at all. We thought buying the Geek Squad would protect us from hassles but instead it has been more of a hassle than if we would have just spent our money sending it in to Pioneer to be repaired . The service is the worst I have ever experienced ,and they really don't care. NEVER AGAIN will I spend my money with them. More...
    (Repair Services)
    Danalitz's Picture   Danalitz    0 Comments   Comments
  • REFUND ISSUE



    I purchased the Samsung Galaxy SII in January. From Jan to March I had 3 replacements. In March my protection plan was cancelled. Which was fine with me because it was no use of having a plan that did not provide me with a functional phone. Matter of fact the phone still freezes up, the screen goes white or changes color. The problem is I received a letter in July stating that I had until 8/25 to respond and make a payment for the protection plan if not it would cancel. I did not respond because as far as I was concerned it was cancelled. July 17 not one, but three payments were taking out... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    sday's Picture   sday    0 Comments   Comments
  • Best Buy, Bloomington IL 61704



    I purchased Samsung Galaxy Note 10.1 on 09/03/2012, I ordered the white color and I was given the black one. I kept the wrong color, then I went on 04/07/2013 to trade it in for the Mini IPAD which I was told the day before I could do it for $ 225, then the second day were telling me the black color has no value, even thought they said it was their mistake. I called the Peoria's location who told me that they would do the trade for me if the Samsung Galaxy was purchased from them and to go back and ask the Bloomington location to step up and do it, especially I am a good customer. I... More...
    (Shopping, Chain Stores)
    eman668's Picture   eman668    0 Comments   Comments
  • DO NOT BUY!!!!! WASTE OF MONEY!!!



    I bought a new macbook pro with ADH insurance and the geek squad protection plan! I made sure to ask a lot of questions. I spoke to two sales associates and both of them lied to me about what the ADH would cover when I told him I had another laptop at home that needed to be repaired. They each had a different number when I asked about the total price of the products I wanted to buy. The first told me that If I bought the mac + the ADH and geek squad+ the Office Mac the cost would be about 1610. When I came the following day and spoke to another sales person at the same store , he told me... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    asan192's Picture   asan192    3 Comments   Comments
  • Geek Squad



    Please spare yourself the trouble of dealing with these so called "geek squad" from Best Buy. I dealt with the geek squad from Best Buy, West Paterson, NJ. They gave me the most frustrating experience with my macbook pro. I bought my laptop in August 2011 and I brought it in for repair in October 2011 due to a hard drive failure. The geek squad guy recommended that they copy the contents of my laptop to an external HD and so I agreed. After repair, I got my laptop back and this geek squad agent was showing me that it is working fine now. He tried to copy the contents back to my... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    zbest's Picture   zbest    0 Comments   Comments
  • Warranty Help



    My son's ASUS netbook it still under warranty. Last month the hard drive was replaced, however, no one replaced/ reinstalled the operating system. Geek Squad says because I don't have the recovery CD they cannot do it unless I pay $30. The netbook didn't come with recovery CDs and no one told me I had to make my own by hooking the netbook up to an external drive. The geek squad rep says that's my problem because it was my responsibility even though I was never told to do so and don't know enough about computers to know that. He was not helpful at all. He basically... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • No Help under Warranty



    We bought our son an Asus netbook for Christmas last year. I ordered it online for pick up at the store in Fredericksburg, VA, Central Park. We took it in last month because the hard drive went bad. The Geek Squad took it and had it repaired/replaced because it is still under the Manufacturer Warranty. We got it back only to find out it won't work because the Operating System is corrupt. When we took it back to the Geek Squad to handle, we were told that since we did not have recovery CDs, it would cost us $30 for the OS to be reinstalled. We were never given recovery CDs when we got... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    robinvaughan's Picture   robinvaughan    0 Comments   Comments
  • Another Geek Squad Ripoff



    In September 2009, I purchased a Dell Inspiron computer at Best Buy. At the urging of the sales associate, I also purchased two years of Black Tie Geek Squad Service. During the first twenty three months months covered by the contract, I had no occasion to call Geek Squad. The computer worked reasonably well. On August 23rd, 2011, a few short days before the contract was to expire, my computer crashed. I dutifully called Geek Squad, and found that the earliest they could schedule a service call was on August 31st. The customer service representative that I spoke with advised me that... More...
    (Repair Services)
  • Another Greek Squad Rip Off



    In September 2009, I purchased a Dell Inspiron computer at Best Buy. At the urging of the sales associate, I also purchased two years of Black Tie Geek Squad Service. During the first twenty three months months covered by the contract, I had no occasion to call Geek Squad. The computer worked reasonably well. On August 23rd, 2011, a few short days before the contract was to expire, my computer crashed. I dutifully called Geek Squad, and found that the earliest they could schedule a service call was on August 31st. The customer service representative that I spoke with advised me that... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    bookmaven404's Picture   bookmaven404    0 Comments   Comments
  • poor iphone service



    I had an iphone 3GS which had battery problems. since I have the black-tie service, I brought it back to Best Buy Geek Squad. there are several problems: 1) the loaner phone is terrible and a cheap model. Since I use the smartphone for my business, I need the "memo" function constantly. I asked for an iphone as the loaner, even offer to pay for it, and got declined. 2) I waited for 2 wks, without any response from the Geek squad, no updates, no phone. I called several times, and of course, being on hold and transferred through hell, and I'm still waiting for the phone. 3)... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Bestbuy dryer review



    I bought my dryer from BestBuy 4 yrs ago and it just stop working. Called of service appointment and I was given more than 10 days for Geek Squad (technician) to come. Service was done BUT 2 days later same problems occurred. I called appliance repair specialists again (2nd service call) and was given a temporary service schedule 10 days before technician could come for THE SAME problems. One of the supervisors has asked me to call back 3 days after my 2nd service call so that they can schedule the service EARLIER than the said shedule (10 days wait). I called after the 3rd day, not all... More...
    (Dry Cleaning, Laundry)
    rm22's Picture   rm22    0 Comments   Comments
  • Printer Repair



    Have spent a sizeable amount of money for several years with Best Buy. Probably for the last time.I attempted to take my Office Jet Printer to the 12410 St. Charles Rock Road-Bridgeton, Mo. store for repair if possible. Waiting in line of the Geek Squad area with 9 other customers. Two reps in this area to render help to 9 customers. After waiting in line for 45 minutes there were still 5 of us left. My fellow customers were as irate as I. We all noticed that the service desk (right next to Geek Squad) had 8 blue shirt store employees and 1 other gentleman. At the point that they were all... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    graybeard48's Picture   graybeard48    0 Comments   Comments
  • They Suck



    I took my computer to the Geek Squad at Best Buy in Gateway mall, Brooklyn NY and their service is absolutely 100% deplorable. On Sunday I took it in and was told they'd contact me if they needed to wipe the computer clean- either way- I should receive my computer with 2-3 days. Never received that call. On Friday I called and was told that they did indeed need to wipe the computer clean and that I should come in. I went that very night. Okay, they said, everything will be done by the end of tomorrow (Saturday). Well, today is Thursday and I thought I should "check-in" with... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Josephina's Picture   Josephina    0 Comments   Comments
  • WASHER



    I CALLED GEEK SQUAD A MONTH AGO TO REPAIR MY WASHING MACHINE WHICH CONSISTENTLY FLASHES AN LE SIGN EVERYTIME I TRY TO USE IT. ALONG WITH THE SIGN IT STOPS WORKING. THEY SCHEDULED SOMEONE A WEEK LATER. THE GUY CHECKED THE WASHER AND DECIDED HE CANT FIX IT AS HE NEEDED SOME OTHER PART REPLACED. SO HE SCHEDULED ANOTHER VISIT THE FOLLOWING WEEK. HE DID COME BACK AGAIN AS SCHEDULED AND BUT ALAS HE FOUND OUT HE NEEDED SOME OTHER PART FOR THE MACHINE. A SECOND PART. AND SO HE SCHEDULED TO COME BACK THE FOLLOWING WEEK. HE NEVER CAME AND WHEN I CALLED HIM HE SAID THE PART IS NOT YET AVAILABLE. THATS... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    SHININGTIGER's Picture   SHININGTIGER    1 Comments   Comments
  • Frigidaire



    The dryer part of my stack unit was overheating and I called Geek Squad for service. The woman I spoke with was very pleasant and helpful. In the course of reporting my problem, I told her the washer/dryer unit was tucked in a corner of a laundry area and would be awkward to get at. She said she was making a note of that on the service request. The morning of the scheduled service, the technician called to confirm the time. He was having trouble with his phone and kept repeating his questions and raising his voice. I felt he was very rude and abrupt. He asked if I'd looked... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Geek



    I called Geek Squad to repair a Frigidaire stack washer/dryer unit I'd purchased from Best Buy. When making arrangements for a service call, I told the phone agent that the washer/dryer is tucked in a corner of a laundry area and will be difficult to get at. She said she would note that on the service request. Now we fast forward to the day of the scheduled service and the technician calls me first thing in the morning to confirm the time. He was rude and abrupt when asking questions about warranty, the problem, etc. When he asked if I'd looked behind the dryer for something,... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    swedefinn's Picture   swedefinn    1 Comments   Comments
  • Geek Squad Is Not What They Want You to Think



    I am not the most knowledgable individual when it comes to computers, although, I do know enough to realize Geek Squad is not who they want you to think they are. Geek Squad wants you to think they are your friend and that they will be there to pick you up if something happens to you. This is NOT TRUE! I purchased a computer and a service plan with Geek Squad. They promise to fix your computer if something goes wrong and replace your computer if the promblem continues. Once again this is not 100% True. They will not fix your computer for free if you have purchased the service plan... More...
    (Repair Services)
  • Repair



    I had a very positive experience with Best Buy Geek squad. I had purchased an LG DVD recorder. At 9 months the motor went out. The Geek squad told me they would fix it at no charge. LG then called me and told me that they were going to charge me the labor for a product that was in warranty and failed. I suggested that they would have a very unhappy customer on their hands if they made me pay for it, they refused. However, the Geek squad didn't feel it was right either, so they took back my LG and replaced it with a Sony for only the difference in price. Best Buy has a happy... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Sueb's Picture   Sueb    2 Comments   Comments
  • The sale of damaged equipment



    I found a laptop on line that was not available for shipping and also not available at any stores nearby me. There was a store however two states away that had some in stock so I got the stores phone number and called them. I spoke with a manager who informed me that they had nine in stock so I asked if he would put one to the side for me because they are hard to find, he agreed. About three hours later my son arrived at the downtown Chicago store to pick up the computer. They told him they had one left and it was unsealed and resealed my the store's Geek department because it had... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    pcan821's Picture   pcan821    0 Comments   Comments
  • Boycott Geek Squad



    In March of this year I took my HP laptop to Best Buy because I could not get on the internet. All other systems on the system were working fine. The next day I got an email saying the hard drive was bad so I went back to the store. The young guy at the desk told me if I would bring them my receipt of purchase from Staples they could replace the hard drive under the manufacture’s warranty. I promptly took the receipt to the store. The next day I got an email telling me the computer was repaired and ready for pick up. I drove the 25 miles to the store only to be told that... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    drobin99's Picture   drobin99    2 Comments   Comments

Best Buy - Geek Squad Reviews By Product


Best Buy - Geek Squad Comments


ten10gun says: (1 year ago)
 0
So recently best buy has changed their policy in the geek squad that you need an appointment for anything..the policy is ridiculous..I had a laptop issue where it was covered . I went to them and they informed of the polocy and the reasoning was so people would not have to wait around. Now mind you that I was the only one there with 4 agents standing around doing nothing...I put up a stink and they finally relented. I had this problem several times over the next few weeks and each time it was the same..now my wifes phone craps out she brings it in for warranty and they send her away with an appointment..then they call her and say phone is ready but there are no appointments for three days..further depriving her of her phone..this is a bs polocy and a waste of time with employees standing around with nothing to do.



girltograndma says: (1 year ago)
 0
I purchased an Epson WorkForce 520 printer from Best Buy. When the black ink cartridge ran out, I called the Best Buy Geek Squad with a very specific request. How to make the ink cartridge move from the far right to the open space in order to open the cartridge cover. I was transferred 7 times from one representative to another, The 7th informed me that I needed to carry the printer into the store in order to be assisted. If Best Buy is paying these Geek Squad Representatives, Best Buy is being ripped off as are their customers.



angrydaughter says: (3 years ago)
 0
HORRIBLE! NIGHTMARE! TREATED LIKE CRAP! My mom bought an expensive 3d tv. They charge her a certain amount to have Geek Squad come and install it. The Geek Squad guy didn't want to take the time to get a longer cable and work a little harder, so he gave my mom a wireless box to connect to her tv. Nothing but a problem. She called him 15 minutes after he left and would not return. Of course, being Labor Day noone is available until next week!..My mom is a stroke victim and was so excited to get this t.v. and they turned it into a nightmare with no sense of common courtesy or compassion for her to even tell us what to do! I spent hours on hold trying to get through to people and I live 30 minutes away so I drove twice down to the store and believe it or not, they made me stand there over an hour so they could try to get someone at the geek squad 800 number. I waited all that time and they did nothing. They called the guy at home who did the work and he said it was his day off and would not come back until Tuesday. Well, Jason Kannery, hope you enjoy your Labor Day weekend, because you are a lousy Geek and have no compassion for helping people. My husband could have hung the darn tv and plugged in a wireless remote!!!! That is not way she paid for. The manager of Best buy told me not to get too loud or he would have me thrown out of Best Buy. I think that is the new trend. If you are treated badly and you get upset about, you have no recourse because they can throw the old "You're yelling at me", theory and they make the customer the bad guy!!!! Worst experience I have ever had with any type of store. They told me there is nothing wrong with their phone system. I took video of guys just standing around talking on personal phone calls. Other people on cell phones with personal calls. People outside smoking. The Manager was standing at the door just greeting people. HOW ABOUT ANSWERING THE DAMN PHONE!!!!! They are supposedly the best store out there for electronics. Well, good luck with that. I wouldn't buy a battery from you people! I'm complaing to the REAL corporate people come Tuesday morning. If more people would stand together against these rip-offs, maybe we can get rid of these useless people in control



Geekhater says: (4 years ago)
 0
Geek squad is the slowest, unprofessional, ignorant geeks I have ever seen in my life....simple as that.



DisappointedGeek says: (5 years ago)
 0
The second time I tried to get the netbook optimized, I was told to leave it for an hour after paying the $40 fee. While I was gone, I got a call on my cell phone from the geek squad saying they needed another hour because their one external drive was being used by another technician. And, of course, the person I talked to before this last unsuccessful attempt to get the optimization didn't tell me I needed to bring my own external drive for the optimization. Okay... So, why doesn't a computer repair store have more than one external DVD/CD-ROM drive anyway???

Unwilling to hang around for another hour because I had an appointment on the other side of town and didn't want to drive home, back to the store, and then back home later, I retrieved my computer and got a refund for the optimization that never occurred. Before leaving, I complained to the geek squad supervisor. He told me they used to have more than one external drive but that the other one "had gone out." Okay... So what kind of computer repair store depends on a single one of the most common pieces of equipment in modern computing??? And what kind of computer repair store can't repair or replace its own equipment???
Hey, Best Buy, take a page out of the Apple Store play book. They know how to run an efficient onsite repair service, which is something you seem to need a whole lot of help doing. Be assured that I'll never waste my time trying to get service from your geek squad again.




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