Best Buy - Geek Squad Reviews and Complaints ^{All Reviews}

User comment:

HORRIBLE! NIGHTMARE! TREATED LIKE CRAP! My mom bought an expensive 3d tv. They charge her a certain amount to have Geek Squad come and install it. The Geek Squad guy didn't want to take the time to get a longer cable and work a little harder, so he gave my mom a wireless box to connect to her tv. Nothing but a problem. She called him 15 minutes after he left and would not return. Of course, being Labor Day noone is available until next week!..My mom is a stroke victim and was so excited to get this t.v. and they turned it into a nightmare with no sense of common courtesy or compassion for her to even tell us what to do! I spent hours on hold trying to get through to people and I live 30 minutes away so I drove twice down to the store and believe it or not, they made me stand there over an hour so they could try to get someone at the geek squad 800 number. I waited all that time and they did nothing. They called the guy at home who did the work and he said it was his day off and would not come back until Tuesday. Well, Jason Kannery, hope you enjoy your Labor Day weekend, because you are a lousy Geek and have no compassion for helping people. My husband could have hung the darn tv and plugged in a wireless remote!!!! That is not way she paid for. The manager of Best buy told me not to get too loud or he would have me thrown out of Best Buy. I think that is the new trend. If you are treated badly and you get upset about, you have no recourse because they can throw the old "You're yelling at me", theory and they make the customer the bad guy!!!! Worst experience I have ever had with any type of store. They told me there is nothing wrong with their phone system. I took video of guys just standing around talking on personal phone calls. Other people on cell phones with personal calls. People outside smoking. The Manager was standing at the door just greeting people. HOW ABOUT ANSWERING THE DAMN PHONE!!!!! They are supposedly the best store out there for electronics. Well, good luck with that. I wouldn't buy a battery from you people! I'm complaing to the REAL corporate people come Tuesday morning. If more people would stand together against these rip-offs, maybe we can get rid of these useless people in control

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